Comments on: Elevator 13 Drama at Blissdom 09 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/ Organizing doesn't have to be stressful. Fri, 10 Feb 2012 15:03:35 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Blissdom 2010 conference http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-7476 Blissdom 2010 conference Thu, 04 Feb 2010 18:42:07 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-7476 [...] I was also amazed at how many tall bloggers there were. I felt right at home. I LOVED it!! Getting stuck in an elevator wasn’t even a deterrent this year. LOL Hearing Chris Mann sing and meeting so many friends [...] [...] I was also amazed at how many tall bloggers there were. I felt right at home. I LOVED it!! Getting stuck in an elevator wasn’t even a deterrent this year. LOL Hearing Chris Mann sing and meeting so many friends [...]

]]> By: Sandy Jenney http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-193 Sandy Jenney Sat, 14 Feb 2009 03:11:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-193 I am pleased to announce that Steve the manager at the Hotel Preston has taken steps to prevent any problems from occurring again at his hotel. He has posted signs on the outside of the elevators with the 7 person limit...he has done training with his personal on how to handle situations like this so that clients will feel attended to properly if something like this would happen again. He has also had meetings with the elevator company to solve the problem with the elevators. He has taken the steps that should be taken when there is a problem. Evidently he has been receiving some nasty e-mails from readers of the Elevator 13 and that was not our intention. According to the organizers of our conference the Hotel Preston did a wonderful job in getting our conference together in every way and they were pleased with the service and attention they received. We had this problem with the elevator but steps have been taken to correct things. I am pleased to announce that Steve the manager at the Hotel Preston has taken steps to prevent any problems from occurring again at his hotel. He has posted signs on the outside of the elevators with the 7 person limit…he has done training with his personal on how to handle situations like this so that clients will feel attended to properly if something like this would happen again. He has also had meetings with the elevator company to solve the problem with the elevators. He has taken the steps that should be taken when there is a problem. Evidently he has been receiving some nasty e-mails from readers of the Elevator 13 and that was not our intention. According to the organizers of our conference the Hotel Preston did a wonderful job in getting our conference together in every way and they were pleased with the service and attention they received. We had this problem with the elevator but steps have been taken to correct things.

]]> By: Chris http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-190 Chris Thu, 12 Feb 2009 21:31:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-190 Thanks for posting the videos & story. Quite interesting & it totally cracks me up that Steve commented. Thanks for posting the videos & story. Quite interesting & it totally cracks me up that Steve commented.

]]> By: Kathi http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-189 Kathi Thu, 12 Feb 2009 18:36:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-189 I feel so bad for you gals,especially the ones that dont feel all warm and fuzzy about elevators and small spaces.i once had to crawl out of an elevator and walk down 13 floors =) you really were all great sports about it.glad youre ok.kathi (mkdieb) I feel so bad for you gals,especially the ones that dont feel all warm and fuzzy about elevators and small spaces.i once had to crawl out of an elevator and walk down 13 floors =) you really were all great sports about it.glad youre ok.kathi (mkdieb)

]]> By: Denise http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-176 Denise Tue, 10 Feb 2009 22:27:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-176 I am pretty sure I would have been in tears, and having a panic attack as well! Wow...yah. I am pretty sure I would have been in tears, and having a panic attack as well! Wow…yah.

]]> By: Sandy Jenney http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-175 Sandy Jenney Tue, 10 Feb 2009 22:24:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-175 Interesting that again Steve the manager was mentioning the 7 person limit when he agreed with me on the phone that 7 people makes no difference....it is the weight limit that makes the difference and we were under that. I understand that there are rules and I am not saying we should not have followed them, but I had never seen the 7 person limit before we were stuck. As I suggested to Steve on the phone, if they have had as many problems as the other manager told us "This happens every time we have a big group" then why have they not posted a large sign on the OUTSIDE of the elevator to let us know. <br/>He did tell me of the discount on the room, he first only offered $25, when I told him that was insulting he increased it to $50, he did not mention the discount on future visits. I don't know that there will be any at this point. Had this been handled properly the morning we checked out and the room had been comped...there probably would have been. I understand things can happen and the only thing I am really upset about is how it was all handled after the fact. Interesting that again Steve the manager was mentioning the 7 person limit when he agreed with me on the phone that 7 people makes no difference….it is the weight limit that makes the difference and we were under that. I understand that there are rules and I am not saying we should not have followed them, but I had never seen the 7 person limit before we were stuck. As I suggested to Steve on the phone, if they have had as many problems as the other manager told us “This happens every time we have a big group” then why have they not posted a large sign on the OUTSIDE of the elevator to let us know.
He did tell me of the discount on the room, he first only offered $25, when I told him that was insulting he increased it to $50, he did not mention the discount on future visits. I don’t know that there will be any at this point. Had this been handled properly the morning we checked out and the room had been comped…there probably would have been. I understand things can happen and the only thing I am really upset about is how it was all handled after the fact.

]]> By: Steve http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-173 Steve Tue, 10 Feb 2009 22:12:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-173 Dear Sandy,<br/><br/>I believe we may have already spoken by phone but felt it equally important to respond to your blog regarding your experience at the Hotel Preston this weekend (I plan to post this same note to the other hotel guests’ blogs that were involved in the incident as well). We are passionate about our guests and know you have many choices when traveling to Nashville thus please accept my personal apology specific to the elevator incident. <br/><br/>I understand from your blog post that you were unable to get an immediate response from the hotel team. We had our Manager on duty at the time working hand in hand with the elevator engineer to insure he moved swiftly in getting all passengers out of the lift. Unfortunately this caused our Manager not to be present when the guests exited to personally insure their well being. I can share with you with confidence we have never had an elevator delay occur when the maximum number of people did not exceed 7 people per elevator and it is unfortunate the capacity posting in the elevator was not read by our patrons. <br/><br/>As a result of this incident and to insure we do not have guests faced with this situation in the future we are scheduling follow up training with our internal management and staff in coordination with the elevator company to improve upon our timeliness in the rare case this ever occurs again. <br/><br/>I also agree with the suggestion to install additional signage outside of the elevators on the lobby and lower lobby level to complement the maximum capacity of 7 patrons that is already posted inside the cabs. We have begun working with our sign company to implement signs in these locations. <br/><br/>My belief is that this situation would not have occurred had it been clearer to our hotel guests.<br/>As a gesture of goodwill on the hotel’s behalf I have taken the liberty of adjusting $50 + tax off of each of the 13 guests’ hotel bill who was impacted by the elevator delay. <br/><br/>In addition, I will personally provide to each of the 13 guests a special rate on a future stay with us and include complimentary breakfast to demonstrate our usual exemplary service from our team and insure a flawless future visit. <br/><br/>I appreciate your patronage at the Preston during the Blissdom ’09 conference and look forward to seeing you in the future. <br/>Please feel free to contact me directly to further discuss your experience – my direct line is 615-367-0339 or via e-mail – steve@hotelpreston.com and I remain at your service.<br/> <br/>Sincerely,<br/>Steven Hoida<br/>General Manager <br/>Hotel Preston Dear Sandy,

I believe we may have already spoken by phone but felt it equally important to respond to your blog regarding your experience at the Hotel Preston this weekend (I plan to post this same note to the other hotel guests’ blogs that were involved in the incident as well). We are passionate about our guests and know you have many choices when traveling to Nashville thus please accept my personal apology specific to the elevator incident.

I understand from your blog post that you were unable to get an immediate response from the hotel team. We had our Manager on duty at the time working hand in hand with the elevator engineer to insure he moved swiftly in getting all passengers out of the lift. Unfortunately this caused our Manager not to be present when the guests exited to personally insure their well being. I can share with you with confidence we have never had an elevator delay occur when the maximum number of people did not exceed 7 people per elevator and it is unfortunate the capacity posting in the elevator was not read by our patrons.

As a result of this incident and to insure we do not have guests faced with this situation in the future we are scheduling follow up training with our internal management and staff in coordination with the elevator company to improve upon our timeliness in the rare case this ever occurs again.

I also agree with the suggestion to install additional signage outside of the elevators on the lobby and lower lobby level to complement the maximum capacity of 7 patrons that is already posted inside the cabs. We have begun working with our sign company to implement signs in these locations.

My belief is that this situation would not have occurred had it been clearer to our hotel guests.
As a gesture of goodwill on the hotel’s behalf I have taken the liberty of adjusting $50 + tax off of each of the 13 guests’ hotel bill who was impacted by the elevator delay.

In addition, I will personally provide to each of the 13 guests a special rate on a future stay with us and include complimentary breakfast to demonstrate our usual exemplary service from our team and insure a flawless future visit.

I appreciate your patronage at the Preston during the Blissdom ’09 conference and look forward to seeing you in the future.
Please feel free to contact me directly to further discuss your experience – my direct line is 615-367-0339 or via e-mail – steve@hotelpreston.com and I remain at your service.

Sincerely,
Steven Hoida
General Manager
Hotel Preston

]]> By: dawn224 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-172 dawn224 Tue, 10 Feb 2009 21:22:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-172 oh mah word! oh mah word!

]]> By: Condo Blues http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-171 Condo Blues Tue, 10 Feb 2009 21:11:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-171 You need to have t-shirts made,"I got stuck in an elevator during Blissdom and all I got was a tiny room discount!" You need to have t-shirts made,”I got stuck in an elevator during Blissdom and all I got was a tiny room discount!”

]]> By: To Think is to Create http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/comment-page-1/#comment-170 To Think is to Create Tue, 10 Feb 2009 20:27:00 +0000 http://www.organizewithsandy.com/2009/02/09/elevator-13-drama-at-blissdom-09/#comment-170 So scary, and so glad yall were ok!<br/><br/>Hugs... So scary, and so glad yall were ok!

Hugs…

]]>