Shopping can be fun and exciting. Online shopping has further revolutionized the process to offer you more convenience as you can purchase items from just a nail to some oldest bonsai tree while at the comfort of your home, and have them delivered to your doorstep. However, shopping online makes shipping charges and issues inevitable. Let’s explore some of the top tips to help you learn common online shopping issues and how to handle shipping issues .
1. How to handle Delay in Final Delivery
Delay in deliveries is among common the online shopping issues that online buyers go through. Several reasons can contribute to the delay; internal and external. The external delay factors could be due to bad weather conditions, delivery vehicle breakdown, and heavy traffic on the routes. Even if companies perform circuit route planning, there are still cases where external problems like accidents or heavy traffic cause delays and this is beyond anyone’s control. Clients will have to wait for their shipments patiently. On the other hand, the internal come from online shops, and you can adequately control them. You can strategies on better ways to quickly, but effectively, package the clients’ items to reduce the delivery time. Additionally, you should have a competent delivery and dispatch team who know the area very well. It gets easier and faster with the right team.
2. How To Handle Incorrect Tracking Information
Tracking numbers are essential in helping clients know where their items are, at any given time. Usually, these tracking numbers are generated by a computer and then assigned to the clients’ orders. As such, each order gets a specific tracking number. After this, your dispatch team then comes to print the labels manually and attach them to the products. While they are professionals, there is still room for mistakes, and this could translate into incorrect tracking information. This then translates into wrong tracking information, wrong confirmation emails, and ultimately, wrong deliveries. To avoid this, a business owner must invest in high-quality tracking solutions and carrier plugins. These carrier plugins are useful in handling end-to-end shipments, and the store owners can share these numbers with clients on their emails. It minimizes transference of mistakes from your side to the clients’.
3. How To Handle Delivery Refusal By The Customer
Has a client refused your product after delivery? This is a common issue, especially when a customer is dissatisfied with the product. Heavier products like fence gate, lawn mowers, and similar products requires extra care while delivering. However, there some clients are just problematic and will refuse the product without a valid reason. The most common reasons for this could be that they bought the wrong items, received the wrong or damaged item, or they do not want the product anymore. Regardless of the return reason, managing it from your end can be a little hectic especially since you have to get the order back, unpack and put it back in the inventory. It is a costly process. To manage this, you can develop a minimum COD (Cash on Delivery). A client must reach a specific limit to qualify for the delivery. Not only does this curb the returns but also reduces the damage on the revenue.
4. How To Handle The Damaged Shipment
Online shops have great deals from electronics, glassware, and other delicate household items. During the shipment, a lot of things could go wrong, especially with these delicate items. If a client receives a damaged item, they have the right to refuse, return and demand a refund or a change of the items. Since most of them have warranties, your clients may request for repair services. In order to curb this, you can use shipping plugins and offer your clients a return label feature. With this, you can also return the products to the manufacturers. It boils down to manageable costs for you. Make it convenient for the clients to drop off the items for repair or have a pickup agent nearby. This minimizes the losses for your clients. Additionally, you may have a coupon code for the repair tasks, within specific timelines.
5. How to Handle Miscommunication
Online shopping heavily relies on excellent communication. Clients want to know the estimated delivery time from time to time. You can use different communication channels in order to curb this issue. One of the best ways to subtly approach the customers is sending emails, text messages, or calling them in case of a major issue. Most companies prefer to call clients when there is a heavy or huge order for confirmations. By getting the ideal communication channels, you also satisfy your client’s needs and make them feel valued.
6. How To Handle Shipping Charges
Usually, shipping issues are a burden on the buyer. They must pay for the products and delivery fees to their desired locations. To prevent cart abandonment, you can rethink your shipping charges and make them considerable for the clients. You can begin by offering free delivery in locations near your warehouse or physical shop and offering online coupons. Other measures to manage this can be offering voucher codes or coupon code for clients to shop conveniently. They get a coupon code to compensate for the charges. Emulate shops that also have a spending minimum for free or subsidized cost deliveries.
Apart from offering great deals, operating an online shop requires strategy. It would be tragic to lose a valued customer when you have invested time, money and effort into attracting them to your website. As such, you must learn how to handle all issues that arise from shipping and learn how to handle shipping issues. Hopefully, the above tips will help you know how to curb these issues at an early stage and increase your productivity as well as customer retention.